The Home Depot

This Home Depot in Suburban Plaza stands out for its ample parking and lack of traffic, making it an ideal choice for DIYers. The cleanliness and well-stocked inventory never fail to impress. This location stays cleaner than a germophobe’s dream house, and has been a lifesaver when it comes to avoiding the kid-toting-store-tour (for reasons unknown, my kids seem to think it’s Disneyland). But, the store pick-up service (where they bring it to your car) has you feeling like royalty – or a highly organized person (and isn’t that the same thing?). They may take a few (or several) minutes to deliver your items to your trunk, but it really helps when you have three little ones in tow sometimes. Now, if you’re thinking about staff, well, they’ve nailed the art of camouflage. Spotting an associate at Home Depot is a bit like finding Waldo. Staff may not be readily visible, but this store’s vastness serves as an excellent training ground for service dogs or simply a shopping companion. Its quiet and spacious layout also enhances accessibility, making it a deaf-friendly environment. Overall, Suburban Plaza’s Home Depot offers a pleasant shopping experience, whether you’re a hardcore DIY enthusiast or a casual browser.

I purchase and rent a lot from this store and always had a great experience until this week. I visited the store and wanted to reserve renting a Scissor Lift with Trailer for Sunday. I was told that you cannot reserve the Scissor Lift with Trailer and it was available on a first come basis. They had several Scissor Lifts available, but the one for the trailer was for customer pick up only, the others ones were only for delivery. I visited the store on Sunday morning, the Scissor Life with Trailer was in the parking lot and was told by Rental Representing that it was reserved. I tried to reserve for next Sunday and was told I could not. The Representative could not explain how it was reserve and confirmed that the Lift with Trailer is for Pick Up only and should have been available. I talked to the store manager, Jesse, and he explained the same thing, it was reserved, but I could not reserve it. He said there was no one over him and he was the store manager and that he could not help me.

This store pushes the very bounds of legality and is entirely unprofessional. I have had a long list of complaints about it, but the most recent thing is so serious that I want to focus on it. I recently placed a pick-up order here, using a gift card. They texted me and told me that the order was ready for pickup, but 2 hours later, they texted me again saying the item was not in stock, and would be cancelled. Okay, this is annoying, but understandable: people make mistakes. Here's the problem. They didn't refund the gift card balance. I called the store and they told me that the store had already cancelled the order and put in the request to refund the balance, and that it would take 3-5 days for the balance to be returned. This was unacceptable to me. Like...I've already spent the money, you took it off the balance instantly, why can't you return it instantly? This was really sketchy. I called the central customer service for Home Depot and they couldn't fix it either. Well here's the thing. It gets worse. It's been 8 days now and the balance still has not been refunded. This company basically just ate my money. Outright theft. I called the customer service and after 10 minutes on the phone, the person still wasn't able to fix the problem. They told me that they would put something in their system to reach out to me within the next day or so about potentially issuing me a new gift card and then I would have to wait to receive that for a week. This is outright criminal at this point. I spent money on a gift card and they cancelled the order, I didn't get anything, but they took the money and they are dragging their feet on getting it back to me. It's like I'm being stolen from. Beyond unprofessional. I hate this store, and by this store I don't mean this location, I mean the whole Home Depot chain. They need to be cracked down by regulators. Their behavior is outright criminal, stealing from their customers like this.

Don't order appliances, ordered a new dishwasher, paid for install, hallway, and accessories for the install. When the time finally came to deliver, the delivery people said you need a plumber (which they had no idea what they were talking about as I have flexible copper tubing hooked up to a shutoff valve). They marked as delivered and just left without saying anything to me. I called home depot about this, they reached out rescheduled a delivery date and I asked to get a partial refund. Without notifying me or who I was being transfered to they transfered me to the store. I had to explain the situation 2 more times as they transfered me to the appliance section after. I asked for a discount as I had to miss work, and the only thing they said was we would be able to do that but only after delivery, but could not give me a number, percentage or send me that in writing. I missed work for this and would have just installed it myself if I knew the people coming to deliver, install, and haul away were so incompetent. I took off work for this delivery, what a waste of time, effort, and money. I would give zero stars if I could due to the incompetence not only of the delivery, but for the customer service (the transfers without explanation and without communicating).

It was great that the store had a display of the Husky garage cabinets so we could look at them before we purchased them from Home Depot on line. I think the store could sell more of them if there was a full display set up with maybe a code to use so the store could get the credit for the sale.👍